Customer Support Policy

At RIMVIE, your satisfaction is our top priority. Whether you need help with an order, have questions about our products or require assistance with a return our dedicated support team is here to guide you every step of the way.

1. Contact Preferences & Response Times

We are committed to providing fast, friendly and reliable support across all communication channels.

Phone Support: We aim to answer all calls during our business hours. If we miss your call, please leave a voicemail with your name and order number. If you do not receive a callback within 24 hours, please email us for a faster response.

Email Support: Our typical response time is within 24 business hours (Monday to Friday). You may reach us anytime at support@rimvie.shop for inquiries, order updates, or return requests.

Live Chat Support: When visiting our website, you can use our live chat feature to connect with a representative. Messages received outside business hours are answered within 24 hours on business days.

Response Time Goal: Our goal is to respond to all inquiries within 24 hours, Monday to Friday.

2. Holiday Closures

Please note that response times may be delayed by up to 24 hours during U.S. public holidays. We observe the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

3. Contact Information

Business Name: RIMVIE

Phone: +1 (512) 821-1302

Email: support@rimvie.shop

Address: 8219 Burleson Rd, STE 500, Austin, Texas 78744, United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CDT)

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