Rimvie Modern Round Side Table

Return and Refund Policy

At RIMVIE, we stand behind the quality and craftsmanship of every product we offer. We want you to shop with complete confidence and peace of mind.

1. Eligibility for Returns & Refunds

To qualify for a return, your item must meet the following conditions:

• Unused, undamaged, and in the same condition as received.
• Returned in its original packaging with all tags and accessories included.
• Accompanied by the original receipt or proof of purchase.

What Cannot Be Returned

• Items damaged due to misuse, wear and tear, or improper handling after delivery.
• Gift cards (if applicable).
• Personalized or custom-made items.
• Intimate products or items not suitable for return due to hygiene reasons.

2. The Return Process (Step-by-Step)

Step 1: Contact Our Support Team

To begin your return, please contact us within 30 days of receiving your order.
Our team will assist you through the process during our business hours:

Email: support@rimvie.shop
Phone: +1 (512) 821-1302
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CDT)

Step 2: Receive a Return Authorization

Once your request is approved, we will issue a Return Authorization Number and provide detailed return instructions.

Returns sent without prior authorization cannot be accepted.

Step 3: Ship Your Return

Pack your item securely in its original packaging and send it to the address provided by our support team.

3. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund request.

A) Standard Refunds (Credit/Debit Card, PayPal, etc.)

If your return is approved, your refund will be processed automatically to your original payment method.
Please allow up to 10 business days for the refund to reflect, depending on your payment provider.

B) Refunds for Cash on Delivery (COD) Orders

For COD orders, refunds are not issued in cash. Upon approval, you can choose:

• Store Credit: Receive store credit for future purchases (fastest option).
• Bank Transfer: Receive your refund via direct bank transfer. You’ll need to provide your Account Holder Name, Account Number, and Routing Number.
  Processing time for bank transfers may vary slightly.

4. Return Window

All return requests must be made within 30 days of receiving your order.
Requests submitted after this period will not be accepted.
Once your return is approved we will email you a prepaid return shipping label for your convenience.

5. Exchanges

Yes, we do exchanges. Please contact us and our team will be happy to assist you.

6. Return Shipping Costs & Lost Packages

Customers are not responsible for return shipping costs.
RIMVIE will cover the return label and ensure safe tracking of your package.
We are not liable for lost or stolen packages if a return is sent without prior authorization or tracking confirmation.

7. Contact Us

Business Name: RIMVIE
Phone: +1 (512) 821-1302
Email: support@rimvie.shop
Address: 8219 Burleson Rd, STE 500, Austin, Texas 78744, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CDT)