At RIMVIE, we are committed to providing every customer with a smooth, reliable and transparent delivery experience from checkout to your doorstep.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Business days are Monday through Friday, excluding US federal holidays.
  • Orders placed after 5:00 PM (CDT) will be processed on the next business day.
  • Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Timelines

Once your order has shipped you will receive an email with a tracking number and carrier information.

Estimated Delivery Time:

  • Shipping Time: 3–5 business days
  • Total Estimated Delivery: 4–7 business days

Note: Delivery times are estimates provided by our shipping partners (USPS, UPS, FedEx). Weather, carrier delays or other unforeseen factors may affect exact delivery dates.

3. Shipping Costs

  • Standard Shipping: Free on all orders within the United States, including Alaska and Hawaii.
  • No hidden fees the price you see at checkout is the total you will pay.

4. Payment Methods

At RIMVIE, we offer secure and flexible payment options for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Cash on Delivery (COD) — available in most U.S. regions

For COD orders:

  • A RIMVIE representative will confirm your order by phone before dispatch.
  • Payment must be made in cash to the delivery driver upon delivery.
  • All payment transactions are processed securely and we never store your full card details.

5. Order Tracking

We ship to all 50 US states, including Alaska and Hawaii.
Once shipped, you will receive your tracking details by email so you can monitor your package in real time.
All shipments are insured against loss or damage during transit for your peace of mind.

6. Delivery Issues

  • Wrong or Damaged Items: Please report within 7 days of receiving your order.
  • Missing Packages: Contact us if your order has not arrived within 10 business days of shipment.
    Our support team will investigate and resolve the issue promptly.

7. Order Edits & Cancellations

Orders can be changed or canceled within 24 hours of placement.
After this period your order will enter processing and can be managed under our Return & Refund Policy.

8. Contact Us

Business Name: RIMVIE
Phone: +1 (512) 821-1302
Email: support@rimvie.shop
Address: 8219 Burleson Rd, STE 500, Austin, Texas 78744, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CDT)